Let’s get you unstuck.

Email support@feedfuel.app from the address you use for FeedFuel. Tell us what you were trying to do and what happened. If you have a job or carousel ID, include it. Please do not send passwords, full payment-card details or confidential source material.

Web carousels and allowance

The web carousel maker works without an Instagram connection. Your account shows your available free and purchased carousels. Manual edits and downloads do not use another generation.

If a generation fails, its allowance is restored. Confirmation can take time. Refresh your account balance; contact us if it remains incorrect. Avoid starting repeated generations while an earlier job is still running.

One-time web purchases

Web packs are one-time purchases through RevenueCat hosted checkout. They do not renew monthly. Sign in to the account you used at checkout to see the balance. If payment was confirmed but the carousels have not appeared, send your receipt reference and account email.

Contact us about a web billing error, an undelivered purchase or a refund request. Restoring a failed generation’s allowance is separate from a money refund. Applicable consumer rights are preserved in our Terms.

Mobile subscriptions

Mobile app plans are separate from web packs. Manage or cancel an app-store subscription in the Apple App Store or Google Play account that made the purchase. Store purchase refunds are handled by the applicable store, except where law requires otherwise. Deleting the app or your FeedFuel account does not automatically cancel a store subscription.

Instagram connection

The mobile app connects an Instagram Professional account through Meta’s authorization flow. If a connection stops working, check the account’s permissions and reconnect it in the app. You do not need to connect Instagram to use the web maker.

Account and data deletion

Web users can request account deletion by emailing support@feedfuel.app from their account email. You do not need to install the mobile app. We may verify ownership before carrying out the request.

In the mobile app, use Profile → Account → Delete account. Deleting one carousel removes it from your library and schedules generated revisions for cleanup; shared source uploads are not immediately erased by that action. Tell us if your request includes uploaded materials or all account-linked information.

Some transaction, security and backup records may remain for the purposes explained in our Privacy Policy. If you have an unresolved purchase or refund, include that in your request.

Privacy and other questions

You can contact us to request access to, correction of or deletion of your personal information. Read our Privacy Policy and Terms of Service for details. FeedFuel is operated by Amplifye Brand Limited Company.